How do I reset my CIMB Clicks password if I’ve forgotten both my PIN and security answers?

Forgot your CIMB Clicks PIN and security answers? As a remittance business serving customers who rely on CIMB for cross-border transfers, we understand how critical secure and uninterrupted access is. Losing both your PIN and security answers can temporarily block fund transfers—especially urgent international payments to family or vendors.

Luckily, CIMB offers a straightforward, secure recovery path. You cannot reset these credentials online without verification—but you *can* regain access quickly. Visit any CIMB branch with your original IC/Passport and registered mobile number. Our remittance partners recommend scheduling an in-branch visit during off-peak hours to avoid delays. Staff will verify your identity and assist with full credential reset—including a new PIN and updated security questions.

For faster service, download the CIMB Mobile app beforehand and log in using biometric authentication (if previously enabled), which may streamline verification. Note: Never share OTPs, passwords, or ID details via email or SMS—CIMB will never ask for them. Once reset, update your saved remittance beneficiaries and confirm two-factor authentication is active to prevent future lockouts.

Need help initiating a transfer while resolving access? Contact our 24/7 remittance support team—we’ll guide you through alternative options like CIMB’s Telebanking or authorized agent channels to keep your payments on track.

Is biometric login (e.g., fingerprint or facial recognition) supported on CIMB Clicks via web browsers?

Biometric login—such as fingerprint or facial recognition—is not supported on CIMB Clicks via standard web browsers. While CIMB Clicks offers robust security for online banking, biometric authentication is currently limited to the official CIMB mobile app on compatible iOS and Android devices. This distinction is crucial for remittance businesses that rely on fast, secure, and seamless customer onboarding and transaction authorization.

For remittance providers integrating with CIMB Clicks, this means web-based user flows must still depend on traditional two-factor authentication (2FA), such as OTPs or hardware tokens—not biometrics. Although less convenient than one-tap biometric verification, these methods remain compliant with MAS and PCI-DSS standards, ensuring regulatory alignment for cross-border payments.

That said, CIMB continues enhancing digital identity solutions, and future browser-based WebAuthn support could enable biometric logins via compatible devices and platforms. Remittance firms should monitor CIMB’s developer updates and consider hybrid strategies—e.g., redirecting users to the mobile app for high-value transfers—to balance UX and security.

In summary: No biometric login on CIMB Clicks web browsers—yet. Prioritize mobile-first integration and educate clients on secure, approved authentication paths to minimize friction and maintain compliance in your remittance operations.

What transaction limits apply to fund transfers via CIMB Clicks for savings vs. current accounts?

Understanding CIMB Clicks transaction limits is essential for remittance businesses sending funds across Malaysia or internationally. For savings accounts, the daily fund transfer limit via CIMB Clicks stands at RM10,000 per day—ideal for smaller, frequent transfers but potentially restrictive for high-volume remittance operations.

In contrast, current accounts enjoy significantly higher flexibility: the daily limit rises to RM50,000 for interbank transfers (via DuitNow or JomPay) and up to RM100,000 for transfers within CIMB Group banks. This makes current accounts far more suitable for licensed remittance providers handling larger client payouts or business-to-business disbursements.

It’s important to note that these limits apply per transaction and cumulatively per day—and may vary based on account verification level, device registration, and two-factor authentication status. Enhanced security features like biometric login or hardware tokens can sometimes enable higher or customizable limits upon request.

For remittance firms, optimizing account structure—such as maintaining both savings and current accounts—allows strategic allocation of transfers: small-value domestic remittances via savings accounts, and bulk cross-border or corporate disbursements via current accounts. Always verify latest limits directly with CIMB or through the Clicks app, as policies evolve in line with Bank Negara Malaysia’s regulatory updates.

Can I schedule recurring bill payments (e.g., utility or credit card) using CIMB Clicks?

Yes, you can schedule recurring bill payments—including utilities and credit cards—using CIMB Clicks. This feature is especially valuable for remittance customers who regularly support family abroad or manage cross-border financial obligations. By setting up automated payments, users reduce the risk of late fees and ensure timely fund transfers to essential services.

CIMB Clicks’ recurring payment function allows you to define frequency (weekly, monthly, or custom intervals), amount, and start/end dates—all within a secure, mobile- or web-based interface. For remittance businesses, this capability enhances customer retention by simplifying multi-purpose financial management: sending money overseas *and* handling local bills in one trusted platform.

Importantly, recurring payments on CIMB Clicks integrate seamlessly with your existing savings or current account, offering real-time transaction tracking and email/SMS alerts. This transparency builds trust—critical when clients rely on consistent, traceable funds movement across borders.

While CIMB Clicks supports domestic recurring bills, remember that international remittances require separate initiation via CIMB’s dedicated remittance channels (e.g., CIMB Remit). Still, automating local commitments frees up mental bandwidth and cash flow for planned overseas transfers—making your remittance strategy more efficient and reliable.

How does CIMB Clicks verify identity for high-risk actions like changing registered mobile number?

When sending money internationally via remittance services, security is paramount—especially when users perform high-risk actions like changing their registered mobile number on banking platforms such as CIMB Clicks. This step is critical because the mobile number often serves as the primary channel for two-factor authentication (2FA), OTP delivery, and account recovery.

CIMB Clicks employs multi-layered identity verification for such sensitive updates. Users must first log in with valid credentials, then complete additional authentication—typically via Secure2u (CIMB’s biometric push notification app) or a hardware token. Crucially, changing the registered mobile number requires confirmation through the *existing* device via SMS or Secure2u, ensuring only the legitimate account holder can authorize the change.

This robust process directly benefits remittance businesses and their customers: it prevents unauthorized fund transfers, reduces fraud risk, and strengthens regulatory compliance with Bank Negara Malaysia’s guidelines on customer due diligence (CDD) and transaction monitoring. For remittance providers integrating with CIMB’s ecosystem, understanding these safeguards builds trust and streamlines KYC-aligned workflows.

By prioritizing verified identity at every high-risk touchpoint, CIMB Clicks supports secure, compliant cross-border payments—ensuring your remittance operations remain resilient, reputable, and customer-centric.

 

 

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