Understanding TNG Accounts: How to Open Touch ‘n Go eWallet in Malaysia

For Malaysians, Touch ‘n Go (TNG) is a familiar name. Originally a contactless payment card, TNG has evolved with the TNG eWallet, enabling users to link their bank accounts, debit, or credit cards for a range of daily payments. With the eWallet, you can conveniently handle:

• Parking and toll payments

• Utilities and bills

• Mobile top-ups

• Online shopping and tickets for buses, trains, and flights

Since 2023, the eWallet also supports GOremit, allowing transfers to over 50 countries.

If you’re thinking of opening a TNG account, this guide explains the requirements, documents, fees, and account levels. Plus, for frequent travelers or those handling multiple currencies, we’ll introduce Panda Remit, a flexible alternative for international transfers.

What You Can Do With a TNG Account

A TNG account lets you pay at any merchant partnered with TNG, covering everything from groceries to public transport. The eWallet has three account levels, each with different transaction limits:

With TNG, you can also pay in local currencies when traveling to other Asian countries at merchants supporting Alipay, NETS, PromptPay, or QRIS. While local payments in Malaysia are free, foreign payments may incur currency conversion fees. ATM withdrawals are RM 1.40 locally and RM 10 abroad.

If you often travel or need to manage multiple currencies more efficiently, consider Panda Remit. You can exchange 40+ currencies for free, transfer money internationally with minimal fees, and skip the hassle of currency exchanges.

Who Can Open a TNG Account?

Both Malaysian citizens and foreign residents can apply, provided they have:

• A valid ID (MyKad or passport)

• A Malaysian or Singaporean mobile number not previously used for TNG

Each ID can only register one eWallet, and each eWallet can only connect to one phone number.

Documents and Verification

To unlock all features, TNG requires account verification (eKYC). Typical information includes:

• Full name, ID number, date of birth, nationality

• Residential address

• Occupation and employer details

• Contact number and wallet usage purpose

Additional documentation, such as the source of funds, may be requested depending on risk assessment. Most verifications are instant, though some may take up to 3 working days.

Fees

Opening a TNG account is free. Local payments are free as well, but international payments incur currency conversion charges. ATM withdrawals: RM 1.40 locally and RM 10 abroad.

Step-by-Step TNG Account Opening

1. Download Touch ‘n Go eWallet

2. Tap Open Account

3. Enter your Malaysian or Singaporean phone number to receive OTP

4. Set a 6-digit password and security questions

5. Complete personal details to finish registration

To access higher-level account features, complete the verification (eKYC) process.

Finding Your TNG Receiving Account

Log into the eWallet and check Account Details. Funds are categorized as transferable or non-transferable. Non-transferable funds, like government disbursements, cannot be withdrawn, transferred, or invested.

Closing a TNG Account

Inactive accounts for 6+ months are automatically deactivated, but can be reactivated through verification. To permanently close your account:

1. Log in to TNG eWallet

2. Go to Profile > General > Delete

3. Enter your 6-digit password and confirm

If there’s any remaining balance, provide:

• Full name and ID number

• Registered Malaysian bank and account number

Why Panda Remit Could Be a Better Choice

While TNG is widely used within Malaysia, frequent travelers and international workers may benefit more from a platform like Panda Remit:

• Free conversion across 40+ currencies

• Mid-market exchange rates for maximum value

• Low, fixed fees for international transfers

• Instant online transfers without waiting in line

Following Panda Remit on social media allows you to stay updated on daily exchange rates and enjoy promotions:

Instagram:  panda.remit