MoneyGram remains a top choice for cash-based remittances, but its hours and limits vary drastically by region. Understanding these nuances prevents delays and lost funds.

Global Operating Hours

• Online Services: 24/7 transfers via app/website, with instant processing for debit card payments.

• Agent Locations:

  • U.S./Europe: 9 AM–8 PM (Mon–Fri); 10 AM–4 PM (Sat); closed Sundays.

  • Asia/Middle East: 10 AM–6 PM (Mon–Sat); limited Sunday hours in major cities (e.g., Dubai, Singapore).

  • Africa: 8 AM–5 PM (Mon–Fri); cash pickup only available in urban centers.

Critical Note: Transfers initiated after 3 PM UTC on Fridays may take 2–3 days longer due to weekend processing gaps.

Transfer Limits: By Country and Method

• Verification Tiers:

  • Tier 1 (Unverified): $2,999/month.

  • Tier 2 (ID Upload): $10,000/month.

  • Tier 3 (Address Proof): $60,000/6 months (U.S. only).

Fees and Exchange Rates

• Fees: $1.99–$24.99, depending on amount and destination. Sending $500 to Mexico costs $10, while $2,500 incurs $24.99.

• Exchange Rates: 2–5% below mid-market. For example, sending $100 to Kenya yields 12,000 KES instead of the market rate’s 12,600 KES.

Common Pitfalls

1. Agent Closures: Rural locations in Indonesia or Brazil often close unannounced, leaving recipients stranded.

2. ID Requirements: Recipients need government-issued IDs; expired documents cause instant rejection.

3. Cancellation Fees: 15% of the transfer amount if canceled after 30 minutes.

Alternatives for 2025

• Digital-First Apps: WorldRemit offers 24/7 mobile wallet transfers to 150+ countries, with lower fees than MoneyGram.

• Blockchain Services: Ripple-powered transfers (e.g., Bitso) process in minutes but require crypto literacy.

Pro Tip: Use MoneyGram’s “Rate Alert” feature to lock in favorable rates and avoid weekend surcharges.