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Product Guide - Weixin Inbound China (to Weixin Balance)

 

Product Introduction

 

Receiving remittance through Weixin Balance is a function of TGRS Weixin Inbound China, which means that the receiving end user can choose Weixin Balance as the receiving method in the WeRemit mini-program.

 

This function is a new service added to the original capability of receiving remittance through a Weixin-bound bank card. Its value lies in providing a new attractive way of receiving remittance for end users so that their funds can be better used in the Weixin ecosystem, thus better helping remittance agencies to meet their customers' demands.

 

Releasing Plan: Grayscale release during September 26th-28th from 1% to 100% of randomised recipients.

 

Recipients' User Flow

 

1. Recipients (including first-timer and existing user) set Weixin Balance as the receiving method in advance.

 

 

 

(First-time user)

 

 

 

2. First-timers select Weixin Balance as the receiving method when receiving a transfer

 

 

 

 

 

3. When sending region, amount, or identity type does not support receiving with Weixin Balance

 

 

 

 

 

Branding Guidelines

 

  

  

   Product Branding

  

   Marketing Copywriting

  

   Branding Slogans

  

English

  

   Weixin Balance/ Weixin Wallet Balance

  

   Sending CNY Instantly to/ Remit to/ Receive Remittance via / Receive a Transfer via Weixin (Wallet) Balance

  

   -

  

中文

  

   微信零钱

  

   汇款直接到微信零钱

   收款到微信零钱

  

   无需绑卡即可收款

  

 

Common FAQ for Institutions

 

1. Q: What are the advantages of receiving money with Weixin Balance?

A: Weixin Balance is convenient to use inside the Weixin ecosystem. It can be used for various scenarios including daily payment, sending red envelopes to friends, credit card repayment, mobile phone recharge, and wealth management.

 

2. Q: Is there any technical integration or testing required?

A: For institutions, there is no technical integration or testing required to enable users to receive remittance through Weixin balance. This new function is entirely empowered by the receiving end.

 

3. Q: Is there any commercial/addendum contract required to launch this feature?

A: There is no such requirement at present.

 

4. Q: Are the transaction limitations staying the same with remittance into bank card?

A: For senders, we currently support remittance to the following regions subject to the following transaction amount limits (more markets to come)*:

 

   Support sending from countries   or regions

  

   Amount limits per transaction

  

Hong Kong SAR, Macao SAR, Singapore, Japan, South Korea, Australia, New Zealand, Italy, the United States, Britain, Canada, Spain, Germany, the Netherlands, Ireland, France, Portugal, Sweden, Switzerland, Belgium, Austria, Israel, Slovakia, Finland, Norway, the Czech Republic, Luxembourg, Denmark, Greece, Slovenia, Malta

   CNY 30,000

  

Thailand, Malaysia, Poland, Romania, Kazakhstan, Brazil, Croatia, Hungary, Bulgaria

   CNY 20,000

  

Indonesia, Philippines, Bangladesh, Uzbekistan, Cyprus, Estonia, Latvia, Kenya, Andorra, India, Nepal, Laos, Cambodia

   CNY 10,000

  

*Notice: The information of limitations is updated on September 19, 2022. Please refer to the latest version for subsequent restrictions.

 

For recipients, the total remittance amount limit received through Weixin (including Weixin Balance and Weixin-bound bank card)  per recipient per year is CNY 500,000 and is simultaneously subject to our cooperative bank's restrictions. The total remittance frequency limit received through Weixin (including Weixin Balance and Weixin-bound bank card) is 5 transactions per recipient per month.

 

5. Q: Does WeChat Pay has a maximum balance limit on the amount of fund it can store in the wallet?

 

There is no relevant restriction on the deposit in the balance account. There will be a limit when paying merchants with balance, and the daily limit is CNY 50,000 RMB.

 

6. Q: Will the rejection error codes stay the same?

A: Yes. There is no such change at present.

 

7. Q: Will the information that users need to fill in and we need to validate stay the same?

A: Yes. There is no such change at present.

 

Common FAQ for Customers

 

1. Q: How can I send money to Weixin Balance?

A: For senders, you only need to choose remitting to Weixin, and your recipients can choose Weixin Balance as the receiving method.

 

2. Q: How can I receive remittance funds via Weixin Balance?

A: For first-time users, you can bind your Weixin Balance as the receving method when creating your receiving profile or receiving a transfer for the first time. For a recipient who has received a transfer via Weixin or already created a receiving profile, you can change your receiving method to Weixin Balance in your receiving profile.

 

3. Q: Who can receive remittance funds via Weixin Balance?

A: Recipients can receive a remittance transfer via Weixin Balance if they meet the following requirements:

- A Chinese citizen with a National ID card.

- Who has completed real-name authentication through Weixin Pay.

- Who has authorized Weixin Balance to receive funds with Weixin. 

 

4. Q: How much can I remit to Weixin Balance?

A: The total remittance amount limit received via Weixin (including Weixin Balance and Weixin-bound bank card) per recipient per year is CNY 500,000 and is simultaneously subject to our cooperative bank's restrictions. The total remittance frequency limit received through Weixin (including Weixin Balance and Weixin-bound bank card) is 5 transactions per recipient per month.

 

The total remittance amount limit received via Weixin Balance per recipient per year is CNY 300,000. As for the limitations on sending countries/regions and amounts, please refer to the We Remit mini-program.

 

5. Q: Do I need to pay service fees when receiving remittance funds via Weixin Balance?

A: Similar to receiving a transfer via a Weixin-bound bank card, there is no service fee when you choose to receive remittance funds via Weixin Balance. As for the usage of your funds in Weixin Balance, please refer to the corresponding rules for Weixin Balance.

 

6. Q: Which type of remittance purposes are permitted for remittance transfers to Weixin Balance?

A: In accordance with the relevant Chinese regulations, the permitted remittance purposes for transfers to Weixin Balance are currently limited to "Salary Payment" or "Family".

 

 

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