What You Need to Bring for Cash Pickup

What You Need to Bring for Cash Pickup

 

 

 

To ensure a fast and secure cash pickup experience, please prepare the following materials and familiarize yourself with the process:

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1️⃣ Valid Identification (Passport or National ID)

 

Please bring your original passport or national ID. Make sure:

 

• The document is clear and readable

 

• The details match exactly what you entered in your remittance order

 

🔍 The staff at the pickup point will verify your ID. Any discrepancies may lead to a failed pickup.

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2️⃣ Pickup Code or Reference Number

 

 

Each cross-border cash pickup order generates a unique pickup code or reference number. This is your only proof for collecting the cash.

 

 

✅ We recommend taking a screenshot in advance or checking it anytime in the app under Order Details.

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3️⃣ Recipient Information Must Match Exactly

 

To ensure a successful transaction, the following must be true:

 

• The recipient must be at least 18 years old

 

• The recipient’s full name must match the ID exactly

 

• The correct ID type and number must be entered accurately in the app

 

📌 Inaccurate information may prevent a successful pickup, as both the system and staff will verify your details.

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4️⃣ Quick Guide to the Pickup Process

 

When you arrive at the cash pickup location:

 

 

• Show your original ID and pickup code to the staff

 

• Once verified, cash will be issued to you on the spot

 

• The entire process takes just a few minutes — quick and efficient!

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💡 Tips

 

 

• If someone else is picking up the cash on your behalf, you must add them as a recipient in the app in advance, using accurate identity details.

 

• ID requirements may vary by country or pickup location. Please check the supported ID types in the app beforehand to avoid issues.